Terms of use

1. General Information

These General Terms and Conditions of Sale (GTCS) apply to the sale of tickets and services for the World Festival of Padel event, organized by the company Playground SAS (hereinafter “the Organizer”). The event will be held in Madrid, at the Club de l’Estudiante, from October 8th to 11th, 2025.

Sales will be made exclusively on the World Festival of Padel website, via the Weezevent ticketing platform. All information relating to the event, as well as the specific conditions related to packages and services, are available on the official website of the event (http://worldfestivalofpadel-wordpress-7c4ccb-187-124-43-65.traefik.me/). The Organizer will not be able to take into account any orders sent by email or postal mail.

The website http://worldfestivalofpadel-wordpress-7c4ccb-187-124-43-65.traefik.me/ is the full property of the company Playground, as well as all related rights. Any reproduction, in whole or in part, is systematically subject to the authorization of the owners. However, hypertext links to the site are¹ authorized without specific requests.²

These General Terms and Conditions of Sale (GTCS) govern the contractual relationship between Playground and the customers of the World Festival of Padel. By confirming their order on the website https://my.weezevent.com/world-padel-festival, the customer unreservedly accepts these general terms and conditions of sale. Playground reserves the right to modify these conditions. The applicable conditions will then be those in force on the date of confirmation of the order by the customer.

2. Acceptance of Conditions

The customer acknowledges having read, at the time of placing the order, the special conditions of sale stated on this page and3 expressly declares to accept them without reservation.

These general terms and conditions of sale govern the contractual relationship between4 Playground and its customer, both parties accepting them without reservation. These general terms and conditions of sale shall prevail over all5 other conditions appearing in any other document, unless previously, expressly and in writing agreed otherwise, with the exception of the special conditions.

Finally, these cannot be dissociated from the “catalogue of services of the World Festival of Padel” available on the website, which aims to describe the content of the services provided by the organizer.

The customer declares having read the general conditions.

3. Description of Packages and Services

The Event offers several packages intended for competitors and accompanying persons. Customers can choose between different packages and add extra options according to their needs. The price of the packages may change over time as the World Festival of Padel event approaches.

The Packages available for purchase for competitors:

• “Discovery” Pack:

  • Access to the club and the World Festival of Padel village
  • Access to training courts on Wednesday morning
  • Tournament registration fees
  • Medical support service (doctor, physiotherapist and well-being)
  • Half-board catering at the club (drinks included)
  • Access to the event’s opening and closing parties
  • Participation in sports tournaments organized within the club (tennis, pickleball, etc.)
  • Welcome pack

• “Performance” Pack:

  • All elements of the discovery pack
  • Personalized follow-up and coaching by a club coach
  • 1 massage session included during your stay
  • 1 strength/fitness session during your stay
  • Premium welcome pack
  • Additional premium activations (according to the program)

Packages for accompanying persons:

• “Accompanying Person” Pack:
  
  • Access to the club and the World Festival of Padel village
  • Half-board catering at the club (drinks included)
  • Access to the event’s opening and closing parties
  • Optional additional club activities à la carte
  • Optional tourist activities à la carte

Training Camp Packages:

• 1-day Pack: 1 day of training camp, valid on Tuesday, October 7th, 2025.
• 2-day Pack: 2 days of training camp, valid from Monday, October 6th to Tuesday, October 7th, 2025.
• Training camp day package including half-board at the club, 1.5 hours of padel training in the morning and 1.5 hours in the afternoon, as well as a 1-hour physical preparation session.
• Additional program at discretion for discovering the city and local specialties

Specific additional options related to the week’s program will be offered as supplements:

• Gastronomic offers
• Sports offers
• Cultural offers
• “Networking” offers
• Festive offers

Services may evolve, and additional options may be offered for sale as they become operational and available.

4. Price

The price is expressed in euros, including all taxes.

The price indicated in the service catalogue includes the provision of services at the indicated site (The Club or the location where the event takes place).

Prices include VAT applicable according to the nature of the services, on the day of the order, and any change in the legal VAT6 rate will be automatically reflected in the price of the products. However, prices cannot be modified once the user’s order has been placed.

5. Ordering Procedures

Purchase Period:

The purchase of tickets and packages for the event is done exclusively online via the Weezevent platform, associated with the official website of the World Festival of Padel.

Marketing Phases:

• Phase 1 (Pre-Sale): From April 14th, 2025 to June 30th, 2025. Prices will be advantageous during this period, with benefits included in certain packages.
• Phase 2 (Normal Phase): From July 1st, 2025. Rates may be revised upwards.

Pricing:

Ticketing fees may apply.

Purchase Process:

During the purchase, the buyer must:

• Complete all required information regarding their profile (especially for competitors). It is specified that all information declared by the buyer will be deemed real and truthful. The Organizer cannot be held responsible for the consequences of any incorrect information.
• Validate their registration after having read the GTCS and the privacy policy.
• Make the payment by credit card.

Organizer’s Choice:

The Organizer reserves the right to accept or refuse the participation of a competitor or accompanying person without obligation to provide justification. In this case, the refund will take place within one week after the order.

Computerization and Registration:

Automatic registration systems are considered valid proof of the nature, content, and date of the order. Playground, through the Weezevent platform, ensures confirmation of the acceptance of the order to the customer at the email address provided by7 the customer. The sale will only be concluded upon confirmation of the order. Playground reserves the right to cancel any order from a customer with whom there is a dispute relating to the payment of8 a previous order. The information provided by the buyer when placing the order is binding on the buyer: in the event9 of an error in the wording of the recipient’s contact details, the seller10 cannot be held responsible for the impossibility of delivering the product.

6. Refund and Cancellation Conditions

Cancellation by the Buyer:

• Right of Withdrawal: In accordance with the legislation on ticketing (Article L.221-28. 12° of the Consumer Code), the buyer does not benefit from a right of withdrawal from the date of confirmation of the purchase.
• Cancellation by the Buyer after the Withdrawal Period: No refund will be possible except in the case of taking out cancellation insurance in the event of illness or injury duly justified by a medical certificate and irremediably preventing participation in the event, or death. In this case, the Organizer undertakes to process refund requests upon presentation of supporting documents.

Cancellation or Modification by the Organizer:

• Force Majeure or Total Cancellation of the Event: In the event of cancellation of the event due to force majeure (pandemics, extreme weather conditions, legal prohibitions, etc.), the Organizer will notify and reimburse participants within a reasonable period after deducting the costs incurred.
• Substantial Modifications of Services: In the event of a major modification of the program (schedules, types of activities), the Organizer undertakes to propose a compensation solution or to partially refund the amount of the modified services in which the buyer could not participate due to the modification.

7. Obligations of the Organizer

The Organizer undertakes to:

• Provide all the services detailed in the purchased packages, except in cases of force majeure or justified modification of the program.
• Inform participants of any substantial modification of the event, particularly concerning schedules, logistics, or the nature of the services.
• Respect the legal and contractual obligations towards the participants.

8. Obligations of the Buyer

The buyer undertakes to:

• Provide accurate information during registration.
• Respect the safety rules and the internal regulations of the event. Any non-compliance may result in exclusion from the event without refund.
• Comply with the schedules and conditions of access to the services.
• Behave respectfully towards other participants and the Organizer. Any disruptive behavior may result in exclusion from the event without refund.

9. Liability/Insurance:

The Organizer is responsible for the proper organization of the event but cannot be held responsible for accidents or incidents occurring during the event, except in the case of negligence or fault on its part.

It is hereby reminded that sporting activity is inherently risky, and the participant accepts this risk.

The organizer declares to be in possession of the authorizations and civil and professional insurance to ensure the organization of the event.

The buyer also declares to be in possession of mandatory civil liability insurance for themselves and, if applicable, their accompanying person. The buyer’s attention is drawn to the benefit of taking out any necessary additional insurance.

Playground cannot be held responsible for non-compliance by the customer with the regulatory and legislative provisions in force.

Playground’s liability is systematically limited to the value of the product in question, its value on the date of sale, and this without the possibility of recourse against the brand or the manufacturing company of the product.

In the event of a dispute relating to one of the services provided on-site, the customer will have a welcome desk to meet with the Event Management.

10. Legal Information:

The World Festival of Padel event is organized by the company Playground SAS.

Website: playground-event.fr

SASU (Single-person simplified joint-stock company) with a capital of 5,000 Euros

Registered office: 37 rue de Domremy, 75013 Paris / FRANCE

827 641 184 R.C.S. Paris (Trade and Companies Register of Paris)

NAF Code: 9319Z

Intra-community VAT number: FR14827641184

The customer can contact us 5 days a week (Monday to Friday, from 9:30 am to 12:30 pm and from 2 pm to 5 pm) by phone at: +33 6 68 61 80 79 or by email at [adresse e-mail supprimée]

11. Protection of Personal Data:

The personal data collected during the purchase will be processed in accordance with the privacy policy available on the Organizer’s website.

The provision of the personal information collected for the purposes of distance selling11 is mandatory, as this information is essential for the processing and delivery of orders, the establishment of invoices and warranty contracts. Failure12 to provide this information will result in the non-validation of the order. In accordance with the “Informatique et Libertés” law (French Data Protection Act), the processing of personal13 information relating to customers has been declared to the Commission14 Nationale de l’Informatique et des Libertés (CNIL). The customer has (article 34 of the law of January 6, 1978) a right of access,15 modification, rectification, and deletion of data concerning them, which they can exercise with Playground. Furthermore, Playground undertakes not to communicate,16 free of charge or with consideration, the contact details of its customers to a third party.

12. Image Rights.

• Consent to the Use of Image:By participating in the competition, each participant agrees that their image, voice, and/or any other visual or audio representation may be captured during the event, whether by photography, video, or any other means of reproduction. These captures may be used by the event organizer for communication, promotion, and dissemination purposes, within the context of this event and its future editions.
• Media Use:The organizer reserves the right to publish, distribute, and reproduce the images or videos of participants on all communication media, including but not limited to: websites, social networks, printed materials, posters, brochures, television, etc. These images may be used under conditions deemed appropriate by the organizer, without geographical or temporal limitation.
• Right of Withdrawal:Any participant who does not wish their image to be used must inform the organizer in writing before the start of the competition. In this case, reasonable measures will be taken to respect this request, but the organizer cannot guarantee that no image of the person concerned will be captured during the event.
• Exoneration of Liability:By participating in the competition, the participant releases the organizer from any liability relating to the use of images captured within the framework of the event. This release covers any claim or legal action related to the use of the images, in compliance with this authorization.

13. Jurisdiction and Applicable Law

In the event of a dispute relating to the interpretation or execution of this contract, the parties undertake, before any legal action, to attempt to resolve their dispute amicably through conciliation.

To this end, the party wishing to initiate the conciliation procedure must send a registered letter with acknowledgment of receipt to the other party, setting out the nature of the dispute. The recipient party will then have a period of 15 days from receipt of this letter to respond and accept or refuse the conciliation proposal.

If the parties do not reach an agreement within 15 days from the recipient party’s response, each of them may refer the matter to the competent courts to resolve the dispute.

This prior conciliation clause does not prevent the parties from taking, in case of emergency, any necessary conservatory measures before the start of the conciliation procedure.

These General Terms and Conditions of Sale are governed by French law. In the event of a dispute, the competent court will be that of Paris, France.

These conditions are written to ensure transparency and a balance between the rights and obligations of the buyer and the Organizer, while providing adequate protection for both parties.

Special Terms and Conditions of Sale – Travel Agency Scheme (Accommodation and Shuttle Transport) – World Festival of Padel

The combination of travel services offered to the customer is a package within the meaning of Directive (EU) 2015/2302 and Article L211-2 II of the French Tourism Code. The customer therefore benefits from all the rights granted by the European Union applicable to packages, as transposed into the French Tourism Code. Directive (EU) 2015/2302 transposed into national law: https://bit.ly/2IC02xp. Registration for one of our trips implies the customer’s adherence to our specific terms and conditions of sale and the unreserved acceptance of their provisions.

These conditions cancel and replace all previous conditions and apply only to tourist packages and travel services within the meaning of Article L. 211-1 et seq. of the French Tourism Code, excluding sales of transport tickets alone and “day trip” services. This brochure does not constitute the prior offer within the meaning of Article R211.4 of the French Tourism Code, and in accordance with its provisions, PLAYGROUND undertakes to communicate any modifications in writing before the conclusion of the contract, regarding information relating to transport and accommodation conditions, price and payment terms, cancellation and modification conditions.

PRIOR INFORMATION:

The customer acknowledges having read these General Terms and Conditions of Sale. The customer also acknowledges having read, before confirming the booking of the stay, the standard information form on essential rights under the European Directive 2015/2302 transposed into the French Tourism Code and available at the end of the general conditions (standard information form for package travel contracts). In accordance with Article L.211-8 of the French Tourism Code, the descriptive sheets, the terms and conditions of sale, as well as the standard information forms summarizing the traveler’s rights, are intended to inform customers, prior to placing their order, in particular1 about the main characteristics of the2 proposed services relating to transport and accommodation, the contact details of the retailer and the organizer, the price and payment methods, the cancellation and termination conditions of the contract, insurance, and border crossing conditions.

The customer is invited to refer to the descriptive sheets of the chosen trip or stay.

In accordance with Article L.211-9 of3 the French Tourism Code, the parties expressly agree that PLAYGROUND may make changes to the pre-contractual information, in particular to the price and content of transport and accommodation services, the identity of the air carrier, as well as the opening and closing dates of hotels, circuit itineraries, activities, etc.

The prices displayed are subject to change based on updates. The applicable price is the price in effect at the time of registration for the trip concerned and is confirmed to the customer before their final acceptance.

Some offers have a validity deadline: the customer must therefore check this date.

1. Definition of “PLAYGROUND” or “we”:

refers to the company PLAYGROUND SASU, a single-person simplified joint-stock company with a capital of €5,000, having its registered office at 37 rue de Domremy, 75013 Paris / FRANCE

827 641 184 R.C.S. Paris (Trade and Companies Register of Paris) NAF Code: 9319Z

Intra-community VAT number: FR14827641184

VAT payable on receipts, special scheme

RCP (Public Liability Insurance): HISCOX, 49 Av. de l’Opéra, 75002 PARIS

N°PL-FR-PSC000039813/00

Guarantor: APST, 15 rue Carnot 75017 PARIS (in the process of being obtained)

“Tourist package”: constitutes a tourist package (within the meaning of Article L 211-2 of the French Tourism Code), the service:

● resulting from the prior combination of at least two operations relating respectively to transport, accommodation, or other tourist services not ancillary to transport or accommodation and representing a significant4 part of the package,5

● exceeding twenty-four hours or including an overnight stay,

● sold or offered for sale at an all-inclusive price.

“Partner” or “Service Provider” means all suppliers of Services, including, in particular, railway carriers, airlines, hoteliers, tour operators, car rental companies, insurance companies.

“Service” means any service offered by PLAYGROUND, such as the provision of airline tickets, accommodation services, car rentals, the provision of tourist packages, or any other service.

“User” or “you” or “the customer”: means any customer who consults, reserves, orders, and/or purchases one or more Services offered, as well as any person benefiting from a service booked by a User.

2. Capacity

The user acknowledges having the capacity to contract under the described conditions, i.e., being at least 18 years old, legally capable of contracting, and not being under guardianship or curatorship.

The User guarantees the truthfulness and accuracy of the information6 provided by them on the PLAYGROUND website.

3. Order/Reservation

3.1 Placing an order:

The order is validated following confirmation of the purchase of a package on the Weezevent website https://my.weezevent.com/world-padel-festival, and the order is governed by these general terms and conditions of sale and the specific conditions detailing the content of your order present in the sales contract.

At the end of these general terms and conditions of sale, you will find the provisions of the French Tourism Code that apply to activities relating to the organization and sale of travel or stays (reproduction of Articles R 211-3 to R 211-11 of the French Tourism Code).

Your order is governed by the terms and conditions of sale that are in effect at the time of placing said order. The information contained on the World Festival of Padel website constitutes the prior information referred to in Article L 211-8 of the French Tourism Code.

You acknowledge having read and accepted these terms and conditions of sale in your name and on your behalf, but also in the name and on behalf of all persons benefiting from the order, at the time of placing7 it.

3.2 Availability:

Most of the products offered in PLAYGROUND’s commercial offers are subject to the communicated deadlines, which are an integral part of the terms and conditions of sale.

Once the deadlines set in the offer have passed, PLAYGROUND can no longer guarantee the availability of services at the initially announced prices.

3.3 Modification:

Any request to modify your order must be made as soon as possible by email to the PLAYGROUND contact identified during the commercial exchanges.

The modification conditions are specified in the sales contract.

Any modification request will be studied as soon as possible and submitted to PLAYGROUND’s feasibility. A revised commercial offer will be made taking into account any additional costs related to the modification of services.

After your acceptance of the modification and payment of any corresponding fees, you will receive a confirmation of the modification by email.

In the absence of a confirmation email issued by PLAYGROUND, the modification has not been taken into account. It is therefore your responsibility in all cases to ensure that you have received the confirmation email.

Playground will then use its best efforts to satisfy this modification request. It is however specified that the agency is not subject to an obligation of result regarding the modification request.

3.4 Cancellation:

In accordance with Article L.221-28 of the French Consumer Code, the travel contract is not subject to a right of withdrawal.

Cancellation may incur cancellation fees payable by the customer, varying according to the date of cancellation and the type of services ordered, and which are specified in the sales contract.

Any request to cancel your order must be made by email to PLAYGROUND. PLAYGROUND will send you back by email, for acceptance, the cancellation request and the amount of the related fees.

In the event of cancellation of any service, the insurance premium, visa fees if applicable, administrative fees, and ticketing fees are non-refundable.

After your acceptance of the cancellation and payment of the corresponding fees, you will receive a cancellation confirmation by email. In the absence of a confirmation email issued by PLAYGROUND, the cancellation has not been taken into account. It is therefore your responsibility in all cases to ensure that you have received the confirmation email.

4. Price

The descriptive sheets of the trips and stays detailed in the sales contract and quotation expressly mention what is included in the price.

The prices indicated correspond to a flat rate price per person, calculated according to the number of nights, including all taxes, and are stated in euros.

They include air, sea, and land transport, transfers according to the indications of the itineraries, taxes known on the day of registration, administrative fees, accommodation, activities listed in the program and not mentioned as optional.

They must be confirmed by PLAYGROUND at the time of registration.

Unless specifically mentioned in the travel contract, prices do not include visa and passport application fees, tips and various gratuities, personal expenses and optional baggage, cancellation and assistance insurance, drinks, nor certain mandatory services such as local8 taxes. PLAYGROUND declines all responsibility for personal purchases made on site.

4.1 Price: All prices are displayed in Euros.

The total price to be paid, including the various components of your order, any service fees mentioned below, and applicable taxes, will be specified during your order confirmation. In accordance with the VAT margin scheme for travel agents, invoices issued by PLAYGROUND only mention, upon request, the VAT on the margin.

4.2 Price Revision: The prices indicated are those in effect on the date of the order:

Prices have been set based on the following economic data: transport costs, particularly related to fuel costs, transport fees and taxes (landing, boarding, disembarkation, security tax, eco-tax…), exchange rates applied to currencies according to the trip or stay concerned.

Attention: In accordance with Articles L.211-12, R211-8, and R.211-9 of the French Tourism Code, in the event of variations in this data, and in particular in the amount of taxes, passenger fees, and/or fuel surcharges applied by authorities and/or airlines, these will be fully and immediately reflected in the price of all products from its date of application, including for customers already9 registered and having already paid for the corresponding service.

Fluctuations in exchange rates may also lead to a revision of the price of services. The currencies likely to influence prices include the US dollar and the currencies of the countries in which accommodation services are offered.

4.3 Service Fees:

Any order may result in the collection by PLAYGROUND of service fees, which vary depending on the type of services requested and are expressed per person or per file, in addition to the price of the services ordered. These fees will be detailed in the commercial proposal, if applicable.

5. Payment

5.1 Payment Methods:

You must make your payment exclusively by bank transfer. Namely: Payments by special dematerialized payment instruments within the meaning of Article L. 525-4 are not authorized.

5.2 Payment Terms:

Payments are required in accordance with the schedule validated in the commercial proposal as well as the sales contract. The file is only confirmed when the payments provided for in the terms and conditions of sale are made by the customer.

5.3 Default of Payment / Cancellation:

In the event of non-payment in accordance with the agreed deadlines, PLAYGROUND is entitled to cancel the order placed by the user. Before receiving full payment, PLAYGROUND is not obliged to issue any transport ticket, ticket, or voucher.

Failure by the user to comply with the payment terms may be considered by PLAYGROUND as a cancellation requested by the user.

In the event that the payment proves to be irregular, incomplete, or non-existent, for any reason whatsoever, the sale of the reserved services will be canceled,10 with the resulting costs being borne by the user.

Late payment penalties equal to the interest rate applied by the European Central Bank plus 10 percentage points are automatically applicable to the unpaid amount beyond the scheduled payment date.

6. Administrative and Health Information

6.1 Formalities:

For non-French nationals, it is the user’s responsibility to check with the relevant authorities (Consulate, Embassy, etc.), taking into account their nationality, the various police, customs, and health formalities for their trip, including11 stopovers and transits, and to comply with them.12

We invite you to consult the website www.diplomatie.gouv.fr.

If the user and/or the persons registered by them are refused boarding or access to the country of destination due to failure to comply with police, health, or customs formalities, PLAYGROUND can in no way be held responsible or reimburse the tickets or any expenses whatsoever. The user alone will bear all sanctions and/or fines possibly imposed and resulting from non-observance of police, health, or customs regulations, as well as the consequences that may result therefrom.

Some countries require, in addition to a possible visa, that the passport validity extends for more than 6 months after the return date, and that the traveler has a return or onward ticket and sufficient funds.

According to French law, for all destinations requiring a passport, a minor, regardless of age, must now possess their own passport. However, minors already registered on the valid passport of their legal representative and provided they are under13 fifteen years of age do not need to have their own passport, except to travel to or transit through the United States.

A child registered on an adult’s passport can only travel accompanied by the adult holder of the passport on which they appear. The family record book is not a valid identity document, including for domestic flights.

Since January 1, 2013, individual and collective exit authorizations for French minors traveling abroad without their parents or legal representative have been abolished by French regulations. However, a certain number of destination countries still impose specific entry requirements on their territory, particularly for minors.

We therefore invite the User to check in advance the documents requested on the website www.diplomatie.gouv.fr (section “Travel Advice”) or with the relevant authorities (embassy, consulate, etc.).

However, given the difficulties due to the fact that French authorities no longer issue exit authorizations in principle due to the new applicable regulations, but that some destination countries still request or require a similar document, we recommend in any case that the child be provided, in addition to their French identity document (national identity card/passport depending on the destination + the possible visa depending on the destination country), with the family record book and/or an exit authorization established on plain paper by the parent(s) or the person exercising parental authority.

It is imperative (spouse, child) that the name appearing on the passport or identity document is identical to the name under which the order was placed and the transport and accommodation documents issued. The completion of formalities remains, in all cases, the responsibility of the user. The costs of issuing passports, visas, and other travel documents (tickets14 or ticket repurchase) cannot, under any circumstances, be reimbursed.

Some companies agree to transport domestic animals; in this case, you must be in possession of their up-to-date vaccination record.

6.2 Health Risks:

It is the user’s responsibility to check with the relevant authorities the health risks that may be present in their destination country(ies) and the countries of stopovers and transits, as well as the recommendations issued by the authorities on the matter, and to comply with the latest recommendations.

For any information regarding health risks, it is recommended to regularly consult the following websites:

• Ministry of Foreign Affairs: www.diplomatie.gouv.fr/fr/conseils-aux-voyageurs¹⁵ and more particularly the sub-sections “country risk” and “health”
• Ministry of Health: www.sante-sports.gouv.fr
• Institute for Public Health Surveillance: www.invs.sante.fr
• World Health Organization (WHO): www.who.int If you are traveling within the European Union, it is recommended that you obtain the European Health Insurance Card (free of charge), which, in the 27 EU member states, Iceland, Liechtenstein, Norway, and Switzerland, will allow you to benefit from the same access to public healthcare (for example, a doctor, a pharmacy, a hospital) as nationals of the country you are visiting. If these healthcare services are subject to payment, you will be reimbursed after your return to your country of origin based on French rates by the health insurance institutions.

7. Accommodation Services and Official Hotel/Club Shuttles

Prices are calculated based on the number of nights and not days. A night is defined as the period during which rooms are made available.

If, in the event of late arrival or early departure, the first and/or last night is shortened, no refund or compensation can be granted.

7.1 Room:

Single rooms generally include one bed for one person and are smaller. Double rooms are provided either with two beds or, more rarely, with a double bed.

7.2 Classification:

The indication of the comfort level assigned to the hotels appearing in the description and their classification corresponds to local regulations and/or the customs of the host country, and may therefore differ from French standards.

7.3 Accommodation Offer

Night per establishment with:

twin room option

single room option

double room option

8. Liability

PLAYGROUND holds the legal and administrative authorizations issued by the competent French authorities, guaranteeing customers the proper execution of the services purchased. PLAYGROUND and the suppliers are responsible for the proper execution of the services provided and are required to provide assistance to travelers in difficulty.

In the event that their strict liability is invoked due to the service providers, the compensation limits resulting from international conventions according to Article L. 211-17-IV of the French Tourism Code will apply; failing that and except in the case of bodily injury, intentional damage, or damage caused by negligence, any damages are limited to three16 times the total price of the trip or stay.

In the case of tourist packages, liability cannot be incurred in the event of contractual non-performance by the customer, in the event of unforeseeable or unavoidable acts of a third party unrelated to the provision of17 travel services, or in the event of exceptional and unavoidable circumstances.

As indicated above (Article 7.1), PLAYGROUND cannot be held responsible for the deletion or modification of part of the program caused by external events such as unannounced strikes, technical incidents, bad weather,